You have probably heard that old joke about a Boy Scout who was determined to help a little old lady cross the street. After a number of attempts and iterations, he finally picked her up and carried her to the other side of the street, set her down on the sidewalk, and left, having completed his good deed.
But the joke was really on him – because the lady had no interest in getting to the other side. She had wanted to stay right where she was.
We frequently receive requests to take Granny across the street. They come in the form of Unmet Needs requests from well-meaning friends and family who want an advocate to help someone they care about.
Too many of those patients are just like the little old lady, and too many advocates are trying to play the role of the Boy Scout.