Announcement: The Ken Schueler Patient Advocacy Compass Award

Posted by:

As announced this morning at the AdvoConnection Business Institute, and in honor of the spirit, legacy and memory of Ken Schueler, our friend and colleague who passed away last spring, we’d like to invite you to apply for the Ken Schueler Patient Advocacy Compass Award.

The H. Kenneth Schueler Patient Advocacy Compass Award recognizes Ken’s role in defining and growing patient advocacy as a valuable service that improves the lives of its client-patients. In his name and honor, it supports the growth of this career, and the work of individuals who wish to succeed by following in his footsteps. Ken’s work, like a compass, guides them, giving them direction.

The name is derived from the quote of one of Ken’s patients, Louis Chiricella, who, during a Fox News TV special in Fall 2010 called Winning the War on Cancer, said, “When I contacted Ken Schueler, it was like finding my compass.”

Two awards will be provided each year to patient advocates who best illustrate those professional attributes Ken felt were important. They form the criteria for the award:

  • Empowerment
  • Inclusion
  • Integrative, Evidence-Based Approach
  • Continuous Learning
  • Sharing and Mentoring
  • Community Visibility

The selection committee is comprised of several members of AdvoConnection, plus Ken’s daughter, Alexandra, who participated in the creation of the award.

One award will be made to a patient advocate who, in the past, enjoyed a clinical career.  The other will be awarded to an advocate who did not have a clinical background before becoming an advocate.

Learn more about the H. Kenneth Schueler Patient Advocacy Compass Award.  Then, begin preparing your application.  The application deadline is December 1, 2011.  The winners will be announced to the public March 1, 2012.

(Update:  Meet the first winners of the Schueler Compass Award!)

——————-  LEARN MORE  ——————-
FOR PATIENTSFOR ADVOCATES |
0

And Above All – Establish Trust

Posted by:

For many years I’ve heard from patients across the country with questions about their healthcare. Not medical questions; rather questions about something in the healthcare system that isn’t working the way they want, or expect it, to work.  They can’t get their doctors to answer their questions, or the insurance company has turned them down for a test or treatment, or they got a bill they didn’t expect – or – ______ (fill in the blank with hundreds more questions!)

There is one theme that runs through every question;  that is – a lack of trust. In every case, the reason they are turning to me is because they don’t trust either an answer they’ve been given, or they don’t trust the person or entity who gave them that answer, or both.

A trust gap has developed, a chasm really, that’s growing wider, between patients and the traditional system of obtaining healthcare. The more they need, whether it’s more medical care or more answers about that care, the less they are getting. That widening chasm represents rationing – of care and communication.  The more care and communication are rationed, the more frustrated patients become and their trust erodes even further.

When vulnerable people can’t trust, then they become desperate. That’s often the point when they go in search of someone to help, and more and more frequently, that person they are hoping will help them is one of us – a patient advocate. Continue Reading →

0

What’s Next?

Posted by:

Two weeks ago, I worked with the staff at a large, local primary care practice teaching them some basic customer service-type skills to help them better manage their patients and, truthfully, improve their own job satisfaction, too.  Nurses, receptionists, the referral group, billing and cashiers – clinical and non-clinical staff attended. From making lists of the things their patients complain about most (you guessed it – prolonged time in the waiting room), to determining what the benefits to managing things differently might be (fewer headaches for everyone), we arrived at some simple and no-cost approaches they could use.

Their assignment, then, was to begin implementing some of those ideas, to assess what did, or did not work, and to begin thinking themselves of ways they could improve that constant patient interface that can become so problematic for everyone.

Then, after ten days of practice, we came back together to debrief.

Now, I’ll admit… I was a little nervous.  I had no idea what to expect. Had it worked?  Did they actually implement some of our ideas?  And if they did, what was their assessment of success?

Turns out….

Continue Reading →

0

The Distinction that Can Make All the Difference

Posted by:

Many of you, despite the fact that you are excellent advocates with outstanding patient advocacy skills, will not succeed as private advocates, because you don’t understand one important distinction.

Doesn’t really seem right, does it?

So what’s that distinction?  Well, it ties into the ongoing discussion about who does, or does not, have the capability to provide the skills patients need, and who will, or won’t, be able to do the work – that discussion about patients’ needs and fulfilling those needs.

Let’s look at it this way first:

Colleen has always loved houses, and has been the admin in a real estate company for almost 30 years. She has handled details upon details for others – from seller contracts to purchaser contracts, from arranging for home showings, to making phone calls to rustle up inspectors, to retrieving signs from a “sold” property’s front yard.  She knows her stuff, she’s done it all, she’s seen it all, and now she’s decided she wants to do real estate work on her own.  So Colleen quits her job, and goes into business for herself.

Colleen approaches her business very professionally, doing all the stuff she thinks she’s supposed to do.  She makes up business cards and some flyers.  She builds a website.  She lets everyone in her neighborhood and her church know that she’s got decades of real estate experience, and now she’s ready to help them list or buy a house. Yes, her phone rings on occasion, but… The business just doesn’t come in to support her well enough.  Eventually she takes a part time job so she can pay some of her bills.  But, of course, if she’s at work at her part time job, and people call her for help right away, she misses the opportunity.

Six months later, Colleen is forced to give up her dream of being in business for herself, doing what she loves and is passionate about.  She can’t support herself and the phone just doesn’t ring often enough.  But she just doesn’t understand it – Colleen can’t figure out why she can’t build a business.

What Colleen missed, the reason she can’t succeed, is the same reason many of you who read this will go out of business, too.  Until you recognize it and act on it, you are doomed to fail (unless, of course, you win the lottery and can be a patient advocate for free, with no worry about income….)

Continue Reading →

1
Page 50 of 50 «...2030404647484950