Self-Centered and Unbusinesslike

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Suppose I go to my favorite pizza shop and this conversation takes place:

Me: I would like a pepperoni pizza with black olives, onions, and extra cheese.

Johnny the Pizza Guy:  Sure! I’d be happy to help you with this pizza. But first let me tell you all about my pizza experiences – the reason I like to make pizzas. When I was little, we went to my grandmother’s house for dinner every Wednesday. My grandmother always made meatloaf. She made meatloaf with ground beef and always made gravy and mashed potatoes to go with it. It tasted good. It was filling. Then one Wednesday after eating dinner at Grandma’s (and realizing that it didn’t quite taste the same) my brother got really sick and started to throw up. Then the rest of us started to get sick, too. My mother was worried, so she took us to the ER, and sure enough – Grandma’s meatloaf, which had been tried and true and never changed… Well. She had made it with pork this time, the pork hadn’t cooked through, and we all got food poisoning. So now I make pizza.

Me: Seriously? I come in here to order a pizza and I have to listen to that story? Forget it. I don’t want your pizza anymore.

Now, of course, not only will I not get my pizza, but I have to figure out what to do next, and make all new arrangements for dinner!

I know. You think I’ve really lost it now, but bear with me to see how this applies to you, as an independent advocate.

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Starting Out? Why a Non-Profit Practice Is NOT the Right Answer for You

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This is a question – or a statement – I hear frequently from those who wish to be independent health or patient advocates who are considering which business formation they need to set up to be independent.*

After considerations of LLCs, or S-Corps or others, they tell me they want to establish a non-profit, then ask me if we offer resources to help them.

Fay is one such advocate wannabe. She asked, “Do you have any advice for establishing a non-profit or not-for-profit agency to help patients?”

Unfortunately, her question was being asked for the wrong reasons.

Why?

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Loaded for Bear May Mean No Care

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Last week, I received an email from a woman, I’ll call her Miranda, taking me to task for an article I had written that she found online. If Miranda had her way, I’d be walking the plank about now, or on my way to life in prison.

The article she found is about patient modesty and how it affects one’s ability to get medical care. It poses the problem, considers the roots of the situation, then offers ideas to help someone get beyond modesty hurdles in order to benefit from better medical care.

Oh, but Miranda was not happy about that article!  She graced my email inbox with a missive (out of curiosity I pasted it into a word document to see how many printed pages it would be – about 5!), as if she was the prosecutor outlining all the reasons I should get life in prison, taking me to task because I had not taken into account survivors of sexual abuse. Further, the fact that I used a car as a metaphor offended her because people aren’t cars!  (She’s right. They aren’t. I didn’t say they were. I used cars as a metaphor.) She expected me to rewrite and republish the article, and she wanted a “public apology” for being so callous and ignoring the plight of sexual abuse survivors.

Wow!

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When Granny Doesn’t Want to Cross the Street

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You have probably heard that old joke about a Boy Scout who was determined to help a little old lady cross the street. After a number of attempts and iterations, he finally picked her up and carried her to the other side of the street, set her down on the sidewalk, and left, having completed his good deed.

But the joke was really on him – because the lady had no interest in getting to the other side. She had wanted to stay right where she was.

We frequently receive requests to take Granny across the street. They come in the form of Unmet Needs requests from well-meaning friends and family who want an advocate to help someone they care about.

Too many of those patients are just like the little old lady, and too many advocates are trying to play the role of the Boy Scout.

How?

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The Rest of the Story X 4

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Channeling Paul Harvey today….

(Don’t know who Paul Harvey is?  Maybe you’re too young, or you never spent much time listening to Talk Radio… Paul Harvey was famous for his radio broadcasts called “The Rest of the Story.” His stories always featured a twist or turn, or something unexpected.)

Over the past few months, I’ve blogged about points, lessons, or stories, some of which have interesting follow-up or twists to them. So I’ve put them into one post for you – and thus we’re channeling Paul Harvey.

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