“But she is so upset with me now!”
That was the response from an advocate who wrote to me after an unpleasant encounter with a former client. Even though they had not worked together for more than a year, the client had contacted the advocate to ask for copies of her medical records. The client knew the advocate had acquired them when they worked together, she needed them, and she didn’t want to pay for them again.
Fair request, certainly. The advocate should have been able to turn them over to the client quite easily, either electronically or on paper….
Except that once their work was finished and several months had passed by, the advocate had deleted them from her computer. As she explained to me, she didn’t want someone hacking her computer and getting records they should not have, so once she deleted them, they would not be able to do that.
I asked the advocate, “Didn’t you back them up somewhere first? In the cloud? or on an external hard drive not connected to your computer?”