You May Be a Criminal Without Even Knowing It

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You’re probably shaking your head… Criminal? Seriously? Of course you haven’t broken the law!  You’re a law-abiding citizen and would never consider doing such a thing!

And yet, there may be hundreds of you who have done just that.

Further, you would deny it – until you learn the facts.

The facts, described here, may help you get back in line with the law if it’s required.

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All We Really Need to Know About Being Good Advocates We Learned in Kindergarten

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As children across the US and Canada start kindergarten this time of the year, I’m reminded of Robert Fulghum’s book, All I Really Need to Know I Learned in Kindergarten, a classic, published more than 30 years ago.

I’ve actually written about advocates and the kindergarten principles before, years ago, as applied to some real negativity we were experiencing as a profession then. But today’s piece is updated, much more positive, and contains some further advice not shared then.

So much of this kindergarten wisdom is appropriate to our successful running of an independent advocacy or care management practice – no matter whether it’s back-to-school time or not.

So, with a nod to author Fulghum, let’s review.

1. Be Respectful and Expect to Be Respected in Return

This is 360o advice: be respectful of others, and expect them to return the same. Now, you might respond “Yeah… Duh! Of course!” but I’m constantly amazed at the stories I hear about disrespect in relation to advocacy.  I’ve heard about:

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The Search Meter, Customer Service, and Fulfilling Your Need to Know

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In your pre-advocacy lifetime, you may never have thought you would be dealing with “customer service.” And yet, now that you’ve started working with clients, that’s what you’re required to do every time you interface with a customer (client) in any way: in-person, through phone calls, or email, or even postal mail. Your website represents customer service. Even the signature on your email is a form of customer service.

Most new business owners who have never before lived in a customer service world believe that all they need to do is listen and respond. But that’s really only a start.

Today we’re going to look at finding ways to provide customer service that provide an experience with you and your practice that may be expected, or may instead be totally UNexpected, or provide a delightful surprise.

Of course, in these posts I’m all about providing examples…  Do as I DO and not just as I say!  Here’s an example of how we, through the myAPHA membership website, provide that customer service in a way you might not have expected.

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