client services

Atychi-what? Overcoming Atychiphobia

feargirl2

Over the years, dozens of professional advocate wannabes have talked to me about fear, including Fear of failure Fear of doing the wrong thing for a client Fear of failure Fear of losing their savings Fear of failure Fear of making a mistake in their work Fear of failure Fear of standing up to authority Fear of failure If your fears stand in the way of your success, then you have only two choices:

Starting Out? Why a Non-Profit Practice Is NOT the Right Answer for You

This is a question – or a statement – I hear frequently from those who wish to be independent health or patient advocates who are considering which business formation they need to set up to be independent.* After considerations of LLCs, or S-Corps or others, they tell me they want to establish a non-profit, then ask me if we offer resources to help them. Fay is one such advocate wannabe. She asked, “Do you have any advice for establishing a non-profit or not-for-profit agency to help patients?” Unfortunately, her question was being asked for the wrong reasons. Why?

How Does a Patient Choose the Best Advocate to Hire?

I’ve been working on updating the AdvoConnection Directory website because it was time, because search engines look favorably upon updates. And because my not-frequent-enough review of the site’s analytics produced a big surprise! A surprise I’ll share with you here today. To be clear – no changes were made to the actual search and profile areas – those all belong to our listed advocates who make those changes themselves. Instead, I edited and updated the support pages – everything from the homepage, to the About Us page, to the “how to choose and interview an advocate” page. For some background: …

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Johnny Carson, Game Shows, and a Lesson about Trust

TV show image

Back in the 1950s, into the 1960s, a game show called Who Do You Trust? aired where couples were asked questions, and one had to “trust” the other to answer it (or not!). If you remember the show (some of us do) you may also remember that Edgar Bergen (yes, Candace Bergen’s father) was the MC for the show. However, what you may not remember is that a year or two into the show, Bergen was replaced by Johnny Carson – who often “helped” the couples get the right answers. He helped them – well – TRUST. The irony of …

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The Momma Test

Portrait of an old woman with her adult daughter.

Over the years, one of my favorite things to do has been to work with / speak to / address college students. They are young, aren’t yet set in their ways, still hope to save the world, are naive to the “follow the money” aspects of healthcare and, honestly, it’s just plain fun. Last week I had the privilege of participating in an ethics debate for a well-known and respected university in a course called Controversies in Healthcare (medical, legal, and bio ethics), to a combination group of law students and medical students, on the topic of independent advocacy – …

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Loaded for Bear May Mean No Care

image from Wikimedia Commons

Last week, I received an email from a woman, I’ll call her Miranda, taking me to task for an article I had written that she found online. If Miranda had her way, I’d be walking the plank about now, or on my way to life in prison. The article she found is about patient modesty and how it affects one’s ability to get medical care. It poses the problem, considers the roots of the situation, then offers ideas to help someone get beyond modesty hurdles in order to benefit from better medical care. Oh, but Miranda was not happy about …

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What Do You Want to Learn?

While many independent advocates and care managers spent their holiday time either celebrating, spending time with their families, and/or putting out fires for clients… I’ve been right here at my desk during the holidays, preparing for THE LAUNCH. It’s been SUCH a long time coming…many years, really. Certainly not because the will wasn’t there, nor because the technology wasn’t available. I plead only the lack of enough hours in my days along with a few conflicting priorities (like completing the launch of patient advocate certification, and rebuilding the AdvoConnection profiles site, and moving 1200 miles!). Those aren’t excuses. They were …

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APHA Blog : The Alliance of Professional Health Advocates
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