Has Your Work Been Plagiarized?

Posted by:

computerthiefThey say that imitation is the highest form of flattery.  While there may be some truth to that, there is no truth to the idea that plagiarism is a form of flattery at all.

In my last post I shared with you my excitement at the advent of some new competition in the advocacy space, and gave you a list of six reasons why competition is a good thing, something to celebrate.

But sometimes there’s a downside to competition, too. 

One such competitor to AdvoConnection, a new directory being set up in hopes of taking your money to match you with patients who need you, makes a mockery of the professionalism of advocates, as if we are the used car salespeople of health care.

Continue Reading →

3

Remembering the Mean Girls

Posted by:

In Fall 2010, about 150 health advocates, many of whom were just considering entering the profession, convened in Washington DC for the Second Annual NAHAC Conference. I was there at the invitation of NAHAC, to both be a vendor, and to give a presentation about marketing for advocates. The conference was a resounding success in my estimation, using my two conference-success measuring sticks: 1. I met so many smart, wonderful, passionate people and 2. I learned so much more than I imparted.

But there was one aspect to the conference that left a bad taste in my mouth, marring the experiences of too many, and lighting a fire under me.

Continue Reading →

4

The Two Pieces of Advice You Will Ignore – Until You Are Burned

Posted by:

charredConsider these scenarios:

  • Scenario #1. Jane calls you, in a panic. Her mother, age 88, who lives in your city, has fallen at her nursing home. Mother Frederick has been hospitalized, but Jane can’t get there until late tomorrow and wonders if you would be willing to help her mother until Jane can get there. Of course you can! This is the very reason you are an advocate.
    (Alternatively, Jane asks you to review her mother’s medical bills because she’s afraid her mother’s insurance isn’t covering everything it needs to cover. You, as a medical billing specialist, agree eagerly to help out.)
  • Scenario #2. You’re so excited!  You’ve just learned about patient advocacy as a profession and you know it’s a perfect way for you to make some extra money.  So you start asking your friends if they like the idea – they all do – they think it’s a great idea!  You sit down and do the math…  and decide that yup – let’s go – I’m going to be a patient advocate!  You find your first client, Mr. Howard, and you help him to the max! He is thrilled with the work you did for him.  You know you’ve made the right choice. Patient advocacy is for you.
  • Question #1:  Do you see yourself in either scenario?

So let’s continue….

Continue Reading →

3

A New Year, and the Responsibility of Potential

Posted by:

potential“Happy New Year to you and much happiness and success in 2015!”… You know that all business conducted by email or holiday card during the past few weeks has ended with just that greeting – or variations on that theme.

It can be the hollowest of greetings – not that you don’t really wish the person you’re writing to success and happiness – of course you do! But usually when we add it to a casual correspondence because it’s easy, it’s simply cordial – a good ending – without much thought to what’s behind it.

But this holiday season, I’ve actually put quite a bit of thought into that closing statement, for reasons I will share with you here, because I think they could have a positive effect on your work, and a ripple effect, then, on your own level of happiness and success – and your CLIENTS’ levels of happiness and success, not just in 2015, but for years to come.

Here’s why: In the span of three days, I learned of three friends – good friends, people I care about or work closely with – who suffered / are suffering major medical circumstances.  One died within two weeks of a totally unexpected, practically symptomless diagnosis. Two were given devastating diagnoses and are undergoing very difficult treatments. I also heard from a handful of friends, including APHA members, whose families suffered truly tragic circumstances or news… I began to feel like that proverbial camel, just waiting for more straws.

I reacted just as many of us do; it’s this kind of news that makes me sad, so sad, at first. Whereupon I quickly transition to where I realize how important it is to LIVE life, not just slog through it. Setting aside the somedays and grabbing the bull by the horns today – right now. Doing what we love, what makes our souls sing, the reason we jump out of bed in the morning in anticipation of another incredible day. Today.

Within my thought process is that fact that this is where YOU and I – uniquely – have the opportunity to respond to this kind of stimulus so much more vigorously than others…  Continue Reading →

1

The Weakest Link

Posted by:

weakestlinkRemember that TV show from a decade or more ago?  When a contestant failed to answer a quiz question correctly, the host would sternly declare, “YOU ARE the WEAKEST LINK. GOOD-BYE!”  Remaining, of course, were the more knowledgeable contestants, presumably a stronger chain of smarter people who could get the job done.

Oh man, how I wish I had been able to invoke that host’s dismissal powers this past week!  As both my husband and I had to deal with different parts of the healthcare system, we encountered roadblocks – the weakest links – and in each case, we had to go over their heads to get what we needed.  THEY were the weakest links.  The problem is, they are still working there, stymie-ing patients every day.

And over and over again, the words of so many of you echoed in my head, Continue Reading →

0
Page 30 of 32 «...10202829303132