“Why do people feel well served by you?” I asked him.
“Because I have a beeline into all the good doctors,” he replied. And when I asked him to explain further, he said it was because he knew the best doctors to recommend.
[Pause. Letting that sink in…]
In conversations with both long-time advocates, and lawyers, too… and honestly – what makes common sense – is that a patient advocate should never make a recommendation about a doctor.