Self-Centered and Unbusinesslike

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Suppose I go to my favorite pizza shop and this conversation takes place:

Me: I would like a pepperoni pizza with black olives, onions, and extra cheese.

Johnny the Pizza Guy:  Sure! I’d be happy to help you with this pizza. But first let me tell you all about my pizza experiences – the reason I like to make pizzas. When I was little, we went to my grandmother’s house for dinner every Wednesday. My grandmother always made meatloaf. She made meatloaf with ground beef and always made gravy and mashed potatoes to go with it. It tasted good. It was filling. Then one Wednesday after eating dinner at Grandma’s (and realizing that it didn’t quite taste the same) my brother got really sick and started to throw up. Then the rest of us started to get sick, too. My mother was worried, so she took us to the ER, and sure enough – Grandma’s meatloaf, which had been tried and true and never changed… Well. She had made it with pork this time, the pork hadn’t cooked through, and we all got food poisoning. So now I make pizza.

Me: Seriously? I come in here to order a pizza and I have to listen to that story? Forget it. I don’t want your pizza anymore.

Now, of course, not only will I not get my pizza, but I have to figure out what to do next, and make all new arrangements for dinner!

I know. You think I’ve really lost it now, but bear with me to see how this applies to you, as an independent advocate.

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Successes, Failures, and My Biggest Surprise

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12 years. While on the one hand, 12 years seems like a looong time, on the other hand, it has gone by in the blink of an eye.

I’m referring to the 12 years I’ve focused my professional life on building the profession of independent health and patient advocacy, having made the decision in 2007 to begin building an online presence for advocates through the AdvoConnection Directory website. It eventually launched in Fall 2009* and evolved to become The Alliance of Professional Health Advocates.

So I’ve been giving thought to what I consider to be our biggest successes, biggest failures, and biggest surprises during this time, and that’s what I’m sharing with you today. These are my own opinion, of course!  You might make other choices. See what you think:

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Fashionistas! What Hats Does an Advocate Wear?

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I played golf the other day with a group of women I didn’t know well. I came away from the round being less pleased with my golf game (I really can’t putt!), but much pleased with the conversation and its application for our health and patient advocacy profession. In fact, I was so pleased with it, I went home and recorded notes so I could remember the conversation to share with you.

The ladies I played with were very curious about advocates. They all had healthcare horror stories to share. One had recently been through some bad medical experiences with her husband. One by one throughout the morning, she told me about some healthcare system transgression he (they) had suffered. For each one, I described to her some ways an independent advocate might have helped (with the emphasis on “independent” for all the obvious reasons.)

Ultimately the conversation produced a list of “hats” – the many kinds of help and support an advocate can provide. It wasn’t a list of services, such as the list we’ve included on the AdvoConnection Directory site. Instead it was more about benefits and support.

So I share this list with you today and invite you to add to it below. Each hat completes the sentence: An (independent) advocate is a _________________.

Of course, not all advocates wear all these hats, but all advocates wear at least some of them.

So, advocate fashionistas… What hats can you add to the list?

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Top 10 “Best Of” APHA Posts: 2017 in Review

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As 2017 comes to a close, I thought it might be interesting to take a look at the blog posts you, my readers, considered to be most worth your reading time. Using post analytics, I’m able to see how many of you have read each of the 44 posts from 2017. Then, accommodating for the fact that some posts have been online for 11+ months, while others were just posted recently, it’s easy to tell which ones captured your imagination (or google’s search interest) to make the assessment.

So here are the top 10 posts (well – OK – I did have trouble counting again), in chronological order, the oldest to the newest:

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What Matt Lauer Can Teach Us About Private, Independent Advocacy

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The shocking news last week (although not-so-shocking to some) that Matt Lauer had been kicked to the curb by NBC came in tandem with an email conversation with a newly minted health advocate who wanted to be listed in the AdvoConnection Directory, but who has a little (not so little) problem with her website and marketing materials.

It struck me that Lauer’s behavior, as he faced accusations, even though the circumstances are NOT at all the same, provides a lesson to share with you.

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