It was an incredible collection of professionals representing a wide spectrum of private and hospital advocacy. Men, women, younger (20-somethings), older (70-somethings), newbies (“I’m still thinking about it”) and veterans (“I’ve been doing this for 20 years!”). Bedside advocates, hospital advocates, billing and claims advocates, mediators, nurses and nurse practitioners, lawyers, x-ray technicians, social workers, CPAs, mothers, fathers, daughters and sons, nieces and nephews, neighbors and friends…
And they are all disruptive – and are now more committed to continuing disruption than ever.
Such was the PPAI (Professional Patient Advocate Institute) Conference held last week in Orlando. It was a marvelous event, the speakers were incredibly knowledgeable, and the venue was terrific.
But disruption? Let me explain.