As we prepare for Private Professional Patient Advocates Week next week, I’ve been asked by a handful of people what the difference is between a private patient advocate and any other health advocate.
It’s an important question, and the answer is actually quite simple.
The difference between a private patient advocate or navigator, and those found in hospitals, through insurance companies, or other places, is what I call The Advocate’s Allegiance Factor. It’s based on who is producing the paycheck.
Private patient advocates are paid directly by the patient or the patient’s caregiver and have only one allegiance – to the patient. The patient’s needs, whether they be medical, navigational, financial or locational – are the prime concern of the patient advocate. Period.