Bogus Claims Will Come Back to Bite You

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(This post is being published in May 2020 – in the midst of the pandemic – when many advocates are working from home, and hopefully taking time to update and improve their business practices. I hope the message here rings true for those of you – the few of you – who need it, and that necessary changes will be made accordingly.)

True confessions here! I met my husband on Match.com. We met and married in 2006. Today we continue to live our happily ever after.

Prior to meeting him, I dated a handful of other (so-called) gentlemen I met on Match.com who weren’t “all that”. And, sad to say, (or, at the time, what seemed appalling to me) when I met them in person, after reading their profiles and seeing the photos they had posted, I was amazed at how much they had either stretched the truth or, in a couple of cases, out-and-out lied. From posting photos that made them look 30 lbs lighter or 20 years younger, to claiming they were far younger than they were, to saying they were widowed or divorced, only to learn they were really married… yikes.

(I had to wonder how little regard they had for me, or any other woman they hoped to connect with, that they didn’t think we’d ever figure out the truth? Then what?)

So what does this have to do with building an advocacy practice?

Plenty.

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TOC: Your Independent Advocacy or Care Management Practice in a Time of Coronavirus / COVID-19

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Table of Contents

Find all COVID-19 / Coronavirus Pandemic posts listed here:

…most recent listed first

Update #5: For Your Listening and Learning Pleasure
(April 13, 2020)

Update #4:  Finding Opportunities During this Crisis
(April 1, 2020)

Update #3:  Starter Ideas for Helping Clients During a Pandemic
(March 21, 2020)

Update #2: Fostering the Right Attitude for Your Clients and Your Practice
(March 19, 2020) This is not a time to be waiting for things to change. Act now to help clients and your practice.

First post:  Patient Advocates and the Coronavirus
(March 4, 2020) Let’s see what we can do to be different!

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(Update #5) For Your Listening and Learning Pleasure…

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Covid-19 Update:  April 13, 2020

Whether you’re holed up in your home office, or enjoying a nice walk or other exercise, or anything in between, your earpods, or earbuds, or a headset can be your friend and teacher for three podcasts APHA recently recorded and published under the title Crisis Conversations.

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(Update #3) Starter Ideas for Helping Clients During a Pandemic

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Covid-19 Update: March 21, 2020

Responses to my previous post indicate many advocates are beginning to emerge from your “OMG” moments and trying to figure out how to get started, to prepare yourselves for what is to come.  GREAT!

Here’s a start – a good idea for getting your head into the right space while you help others: Research local pharmacies, their hours, their delivery options, and phone numbers. Do some outreach to current and pending clients (call, text, or email) to ask them about their supply of their regular, daily meds, and to remind them they will need to stock up. Lead times for refills may be longer during this crisis, so early-ordering is essential.

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Patient Advocates and the Coronavirus

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Unless you’ve been living under a rock, you know you can’t turn on the news, read news online or in a newspaper, or attend an event, or go anywhere – in person or online – without seeing or hearing something about the 2019 coronavirus.

It’s the only health-related story that can knock the horror of uncontrolled medical bills lower down the list of headlines. And, of course, because its eventual impact is totally unknown, it frightens people in ways only the media knows how to frighten people.

Since we all work in the world of health and medical care, and because advocates are known to be straight-shooters (because our allegiance is only to patients!) you may find friends, family, clients, and potential clients turning to you for information, asking you questions about the virus. I know this because in 2009, when the Swine Flu (H1N1) hit, I was writing for About.com (now VeryWellHealth.com ) and the number of people reading my articles shot from about 20,000 a day to 100,000+ readers per day – all reading articles I had written about Swine Flu from a patient’s point of view. From curtailing conspiracy theories, to dos’ and don’ts, to staying safe, etc… They weren’t science. They were reassurance through facts, focused on providing peace of mind.

Now, fast forward 10+ years, and it’s time for all patient advocates to step up to that role. Everyone can access the web and read what’s there – frightening information put out there by groups that DO want us to be afraid, and groups who DO want us to spend money to allay our fears.

So – as advocates and care managers – let’s see what we can do to be different!

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