It doesn’t happen often, but when it does, it’s always an eyeopener and usually quite unsettling.
When done well, and handled well, it can turn out to be therapeutic, and has the potential for great opportunity.
I’m talking about moaning, groaning, complaining and yes – b*tching. Whether it’s a client complaining about an advocate, or the other way around, sometimes it’s fair and understandable, sometimes not. Sometimes it can escalate. Other times it can be diffused.
In all cases we can learn from complaints. So let’s take a look.