First Schueler Compass Award Winners

2 minutes of reading / 1 Comment / By

The first AdvoConnection Business Institute is behind us – a grand learning time was had by all. During the conference, the establishment of the H. Kenneth Schueler Patient Advocacy Compass Award was announced by our “mystery” keynote speaker – Alexandra Schueler, Ken’s daughter. Her speech was one of the best I have ever heard in any venue, under any circumstances – quite remarkable for a young woman who is just starting out in the world. Alexandra shared her dad with us, what she knew about his work, and his relationship to his work. She evoked laughter and tears, respect and …

First Schueler Compass Award Winners Continue Reading

Announcement: The Ken Schueler Patient Advocacy Compass Award

2 minutes of reading / Leave a Comment / By

As announced this morning at the AdvoConnection Business Institute, and in honor of the spirit, legacy and memory of Ken Schueler, our friend and colleague who passed away last spring, we’d like to invite you to apply for the Ken Schueler Patient Advocacy Compass Award. The H. Kenneth Schueler Patient Advocacy Compass Award recognizes Ken’s role in defining and growing patient advocacy as a valuable service that improves the lives of its client-patients. In his name and honor, it supports the growth of this career, and the work of individuals who wish to succeed by following in his footsteps. Ken’s …

Announcement: The Ken Schueler Patient Advocacy Compass Award Continue Reading

And Above All – Establish Trust

5 minutes of reading / Leave a Comment / By

For many years I’ve heard from patients across the country with questions about their healthcare. Not medical questions; rather questions about something in the healthcare system that isn’t working the way they want, or expect it, to work. They can’t get their doctors to answer their questions, or the insurance company has turned them down for a test or treatment, or they got a bill they didn’t expect – or – ______ (fill in the blank with hundreds more questions!) There is one theme that runs through every question; – that is – a lack of trust. In every case, …

And Above All – Establish Trust Continue Reading

Tooting Your Own Horn, and Playing a Tune People Want (and Need) to Hear

5 minutes of reading / Leave a Comment / By

My last two posts have focused on why it’s important for those who want to succeed as private patient advocates realize that their success won’t rely on just their advocacy skills. The bottom line is that success is NOT about an advocate’s skills. Success is dependent on the balance of perception, needs and knowledge on the part of potential clients and the capabilities of advocates to fulfill them. And that means that success is dependent on the advocate’s understanding of how to run and promote a business. In other words: Succeeding in the business of private patient advocacy requires two …

Tooting Your Own Horn, and Playing a Tune People Want (and Need) to Hear Continue Reading

Your Success as a Patient Advocate Isn’t About You

5 minutes of reading / Leave a Comment / By

There’s a guy who has developed the formula for determining winning lotto numbers correctly 92.6% of the time. He’s so good at determining those winning numbers that all 50 states, plus the Irish Sweepstakes and the Nigerian Lottery, have banned him from playing their games. He’s been escorted away from more scratch-off ticket vending machines than anyone can count. And he lives around the corner from you. Now – hold that thought. ………………………………………….. Dorothy spent 28 years as a pediatric nurse, first in a busy peds practice where she had a marvelous reputation as a knowledgeable and caring professional. Then …

Your Success as a Patient Advocate Isn’t About You Continue Reading

Forum Fireworks Tackle the Question: Who Is Qualified to Be a Patient Advocate?

6 minutes of reading / 8 Comments / By

(Originally published September 2011. Updated September 2019) Fireworks erupted in the APHA Forum recently. I call them fireworks because those involved are so passionate about their work – no matter what their points of view. Fireworks are awe-inspiring and truly beautiful, even if they don’t accomplish much, which is exactly what transpired. The questions and statements that caused that passion are worth sharing here, because they can help all of us clarify our roles in this growing profession of patient advocacy and navigation. The initial question was ” I’d love to hear from advocates –like me– who do not have …

Forum Fireworks Tackle the Question: Who Is Qualified to Be a Patient Advocate? Continue Reading

Got Business? AdvoConnection One Day Business Institute – Reserve Your Spot Now

2 minutes of reading / Leave a Comment / By

Most members of AdvoConnection are aware of the upcoming Business Institute, but for those of you who aren’t members – you are invited, too! The cost to attend goes up this week, so this is the time to make your commitment. Topics will include legal, insurance, marketing, tools, money and certification. Here are some of the questions we will answer: Do you have the right insurance at the best price? What forms do you need and what makes your contracts legally binding? What’s the latest on certification issues? How can you deal with business problems your client poses, like not …

Got Business? AdvoConnection One Day Business Institute – Reserve Your Spot Now Continue Reading

APHA Blog : The Alliance of Professional Health Advocates
Scroll to Top